Shipping Info

Shipping Methods / Processing Time / Shipping Timeframe & Costs:

Our goal is to deliver your order as quickly as possible. Our products are mostly shipped from China, but we also have a warehouse in the United States for low inventory or specialty items. In most cases, products in stock are shipped within 2-3 days.

Here are the details:

Standard shipping     FREE on orders over $50.0 

Express shipping     FREE on orders over $150.0 

An email will be sent with the tracking number. Your order can be tracked on our Track My Order page.

Whether you have a shipping question or a concern, we have the answers you require. You can reach us at info@zioccie.com.

The countries and areas we can reach to:

Aruba, Antigua and Barbuda, Anguilla, American Samoa, Algeria, Angola, Albania, Andorra, Afghanistan, Armenia, Australia,Azerbaijan, Austria, Benin, Botswana, Burkina Faso, Bahrain, Bangladesh, Bhutan, Brunei, Brazil, Bermuda, Belize, Barbados, Bolivia, Bonaire,Bahamas, Canada, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cambodia, Croatia, China, Cyprus, Chile, Cook Islands, Curacao, Costa Rica, Cayman Islands, Cyprus, Djibouti, Denmark,  Dominican Republic, Dominica, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Estonia, Ecuador, El Salvador, Falkland Island, Faso, Burundi, Fiji, Finland, France, Kiribati, Gabon, Gambia, Germany, Ghana, Guinea-Bissau, Gibraltar, Guam, Guatemala, Guernsey, Guadeloupe, Grenada, Greece, Greenland, Honduras, Haiti, Hong Kong(China), Hungary, India, Indonesia, Iraq, Ivory Coast, Iceland, Jordan, Jersey, Jamaica, Ireland, Israel, Kenya, Italy, Lithuania, Kazakhstan, Kuwait, Kyrgyzstan, Lesotho, Liberia, Laos, Liechtenstein, Latvia, Luxembourg, Mexico, Malta, Malaysia, Norway, Netherlands, New Zealand, Philippines, Portugal, Poland, Romania, Sweden, Spain, Slovakia, South Georgia/ Sandwich Islands, Saint Eustatius and Saba, Saudi Arabia, Singapore, Sint Eustatius and Saba, South Korea, South Africa, Switzerland, Thailand, United States (US), United kingdom (UK), United Arab Emirates, Venezuela.

Shipping FAQs

When will my order ship?

Our team usually packs & ships your order within 2-3 days. Please be patient because of COVID-19. It could take 3-5 business days for orders to ship. We may take a little longer to process your order on occasion. We appreciate your patience.

Note:

We may take longer to process orders over the weekend, during special promotions (Black Friday/Cyber Monday), and on holidays. Please allow 1-3 extra days for your order to be processed.

The tracking number will be sent out via email. You can use it to track your order on our Track My Order page.

What is the reason for the delay in the delivery of my order?

Depending on the shipping method, you'll get a shipping estimate. There are safety protocols around COVID-19 that may cause delays for some customers. We're sorry for the inconvenience!

What is the process of international shipping?

The average shipping time is 10-15 business days.  It may take longer for an order to arrive if there are delays in transit or holds at customs.

Is it my responsibility to pay all duties, taxes, and customs charges?

The customer is responsible for customs and taxes. If you have any questions regarding fees. You should also know that customs agents can sometimes delay shipments.

- For european union buyers
We have learned that the tariff collection is conducted on most products shipped to the EU. having understood the concerns of EU buyers, we have resolved these issues. the shipping service providers we have cooperated will help you clear customs and we will pay the tariff for you. this means that you do not need to pay the tariff for the products purchased from us. as a result, you can make the purchase from us without hesitation if you are an EU buyer and have strong interest in our products.

I got my order in multiple packages. Why?

International shipments are subject to value limits in various countries. It may be necessary to ship your order as multiple shipments with different tracking numbers if the quantity exceeds the limit for your country.

You'll get multiple tracking numbers if your order comes in separate packages. If you need help tracking your package, let us know.

What's the best way to track my order and know when it's shipped?

You can track your order online by using a tracking number once we've shipped it.

Is it possible to get a shipment delivered with a signature required?

Yes. The delivery of large orders over $300 is automatically subject to a signature upon delivery to ensure the package's safety.

Are you able to wrap and package gifts?

At the moment, no.

Can I return an item?

Our Returns & Exchanges page has more information about returning items.

What if I haven't received my order despite it being marked as delivered?

We're experiencing delays with delivery due to COVID-19 across the world.

It's possible for packages marked as delivered to get stuck in these situations:

• In an effort to prevent the package from being stolen, the postal carrier placed it somewhere discreet.
• The package may have been accepted by a neighbor or roommate.
• It was marked as delivered several days before the postal carrier delivered it.

You can take the following steps:

1. Your local post office may have left you a note on your door or mailbox. A note should tell you how to get your package if you get one.
2. Please contact your local post office and customs office for more information. Ask who delivered the package and the delivery details for that day. Usually, postal services will be able to help with these questions.
3. Please contact us for additional help (local carrier contact information). There will be no reimbursement or reshipping of orders that are misdelivered by the post office or stolen. Thanks for being understanding!

Can you ship to PO boxes?

Sorry, not right now.