FAQ's

Please contact us via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

The size shown on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy)

The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand. If it does not affect the appearance and mood of your favorite clothing, we hope you can keep clothing. We will give you a promotion code as compensation for future purchases. However, we will try our best to avoid the matter happens.

All the apparels come from the quality supplier or manufacturer in China. So the quality, the fabric and the design have a guarantee so that we can build our own reputation and offer our customers our best service.

If you have a discount code, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it. or When you buy multiple items, our system will automatically give you a discount without having to enter the discount code again.

Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email us.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for a refund.

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.

With so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features, and advice, it would simply be impossible for a paper catalog to keep up.

Instead, we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.

We like to give you plenty of payment options: we accept PayPal, Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit cardholders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

There are several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling，Canada Dollar, Australia Dollar, Japanese Yen

Your credit card may be refused for any of the following reasons:

1.The card may have expired. Check that your card is still valid.

2.You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

3.You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

4.Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

Please don’t worry; it is safe to order on our website.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.

During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).

Reach out to our customer service team at info@zioccie.com and we’ll see what we can do! Please note: we can't always correct user errors made at checkout, but we will do all we can to rectify any issues.

Taxes and customs duties are not included in checkout. When the package arrives in your country, the delivery company will contact you in regard to the amount of taxes/duty you will be responsible for.

We're so sorry to hear that! Reach out to our customer service team at info@zioccie.com and we'll try to locate it for you. Please note: we are not responsible for items lost in transit, but we’re happy to help you look for your package.

If you notice that your order is going to the wrong address after it has shipped, and is being shipped via UPS, we recommend logging into UPS and re-routing the shipment via their portal. This is the best way to guarantee the shipment gets to the proper address. If that is not an option, give us a shout at info@zioccie.com and we will try our best to give you a satisfactory answer. Please note: we can't always correct user errors made at checkout, but we will do all we can to rectify any issues!

To look up the status of your order, click here.