Returns & Exchanges

Cancellation:

Generally, we accept order cancellations until the product is shipped, so orders placed within 24 hours are likely to be accepted for cancellation. Your order will be refunded in full if it's canceled. Orders that have already been shipped can't be canceled.

Return address:

Tursina Trade, LLC (wesam)
Cube smart storage
1871 Country Club Dr Unit #2194
Mansfield , TX 76063
US
001-2142264718


Return conditions:
  • We're happy to accept returns within 30 days of delivery if you're not satisfied with it.

  • The item is in its original condition, unworn, and unused, and contains all the original tags and packaging.
  • You have to return free gifts quickly, in original condition, unused, and unworn.
  • Returns sent directly to us without first contacting us will not be accepted.
  • Unless the gift was lost or used, it cannot be returned or deducted from the price when it is returned.
  • There will be no refund of the original shipping fee and also Shipping Guarantee.

    Here are some conditions that aren't quality issues:

    • Threads that are loose, raw edges, thickness, touch, or colors that look different on different monitors aren't quality issues.

    • Returning stuff because you're not happy with the style, color, or your personal preference isn't a quality problem.
    • Using, washing, caring, improper maintenance, self-repairing, modifying, or other human factors don't count as quality issues.
    • A defect that was clearly stated at the time of purchase doesn't represent a quality issue, so returns aren't accepted.
    • If you're not sure what size to get, it’s recommended to refer to our size chart. Quality issues don't apply to returns due to sizing issues.
    • It's possible that items of the same size are slightly different due to design and style. Please refer to the actual measurements.

    Feel free to contact us at info@zioccie.com with any questions regarding returns. Email us first if you want to return something. Our return shipping label and instructions will be sent to you if we accept it. 

    Damages and issues:

    In the unlikely event that your order is defective, damaged, or wrong, please notify us immediately so that we can resolve the problem.

    Exchanges:

    When returning an item, make a separate purchase for the new item after the return is accepted. This will make sure you get what you want. You can exchange orders by contacting our support team at info@zioccie.com.

    Refunds:

    If we approve your refund, we'll let you know within 3 days after we receive and inspect your return. Your original payment method will be automatically credited if approved. Banks and credit card companies usually take 3-7 business days to refund you.

    Late or missing refunds:

    Check with your local bank again if you haven't gotten a refund yet.

    You'll usually get your refund within 3-7 days after contacting your credit card company. The next step is to contact your bank. If you still haven't received your refund after doing all this, please contact us at info@zioccie.com.