We accept order cancellation before the product is shipped, ie, it's safe to say orders placed within 24 hours could be acceptable to cancel. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Zioccie gladly accepts returns within 30 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer unless the original products are defective. Our return address is below:
1871 Country Club Dr Unit #2194, Mansfield , TX 76063
Attn: Tursina Trade, LLC (wesam) Cube smart storage
You can always contact us for any return questions at email@example.com. To start a return, you firstly need to contact us via email. If it is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact our support team at firstname.lastname@example.org for exchange order fulfillment.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 3 days. If approved, you’ll be automatically refunded on your original payment method. Please be noted it would take 3-7 business days for the bank or credit card company to process and post the refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 3-7 business days before your refund is officially posted. Next, contact your bank. There are often 3-7 business days processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com To start your return process.